Online Shopping "Regret Right" First Entry Method: Protection Within 7 Days Return

< p > a href= "http://sjfzxm.com/news/index_q.asp", the consumer's right to regret, will be written into law. Yesterday, the draft amendment to the consumer protection law (hereinafter referred to as the "draft") was first submitted to the Standing Committee of the National People's Congress for consideration. The draft stipulates that operators sell products by means of Internet, television, telephone and mail order, and consumers have the right to return the goods within 7 days from the date of receipt of the goods. It is understood that this is also the first revision of the consumer rights protection law in the past 20 years. According to the reporter, at present, most of the service rules of electric business enterprises have exceeded the legal standards, but it is difficult for small sellers to execute. < /p >
< p > < strong > legal guarantee for "7 days return" < /strong > /p >
< p > the draft stipulates: "operators sell products by means of Internet, television, telephone, mail order and so on. Consumers have the right to return the goods within 7 days from the date of receipt of the goods, except for those that are not returned according to the nature of the commodity. The operator shall refund the price paid by the consumer within 7 days from the date of receipt of the returned goods. " < /p >
< p > reporters saw the big business platform yesterday. Jingdong, suning.com, Yi Xun, fan Ke Cheng and other electronic business platform return service standards are in line with or higher than the 7 day stipulated in the draft. For example, Jingdong said that no quality problems can be returned within 7 days. Yi soon network and suning.com can return products within 7 days, and replace them within 15 days. < a href= "http://sjfzxm.com/news/index_c.asp" > "/a", we promise to refund the goods within 30 days from the date of receipt. The above platforms all indicate that in the free distribution area, the replacement service will be delivered by the logistics personnel. < /p >
< p > < strong > details are difficult to be unified < /strong > < /p >.
< p > reporters found yesterday that although all home appliances manufacturers have introduced free replacement services, they are different in terms of additional conditions and category restrictions. Such as mobile phones, digital cameras, food, maternal and infant products and makeup products and other quality problems do not accept returns; original packaging open, damaged packaging does not accept returns; diamonds, gold, watches, jewelry and personal accessories products do not receive returns; personal products such as underwear, < a href= "http://sjfzxm.com/news/index_f.asp" > bra < /a >, underwear suits, swimsuits, socks and so on after receipt of non quality problems will not be returned. However, there are also some "alternative" standards for the return of enterprises, such as jumei.com's guarantee that "30 days even if the use of Kaifeng is also supported." < /p >
< p > a person in charge of an electric business enterprise says that the additional conditions of the enterprise must be within a reasonable scope. Under the condition of fierce competition, the overlord clause in the after sales service level is tantamount to pushing the user to the competitor. However, this person believes that "Kaifeng return" and other practices belong to the "excessive service" of the electricity supplier, because after Kaifeng has already affected the two sale, which is unfavorable to the long-term development of enterprises. < /p >
< p > in the novelty of the vice president of the handover network, the release of the draft is beneficial to the upgrading of the industry threshold, but it is relatively lagging behind. "Handshake net has already launched any refund service at any time. In the field of group buying, almost all medium-sized and large group buying enterprises have refund policies such as overdue refund and refund at any time." < /p >
< p > < strong > return freight insurance should be promoted < /strong > < /p >.
< p > industry insiders believe that in the case of large B2C electric providers generally "7 days retreat" at the same time, occupy the majority of the online shopping market share of C2C business sellers but because of the small profits and difficult to implement. However, Beijing Business Daily reporter learned that with the return of freight insurance last year's "double 11" period of promotion, the situation is expected to break the ice. The return freight insurance has already appeared in Taobao and Tmall. Consumers spend 0.5-1 yuan on the insurance of the order, so they can insure 5-10 yuan of logistics cost when the replacement occurs. < /p >
< p > Zhao Ping, deputy director of the Department of consumer economics of the Ministry of Commerce, said that after the promotion of the return freight insurance, it is not difficult for C2C enterprises to implement returns without reason for 7 days. "Sometimes online shopping products are not satisfied with the arrival of goods, but they have to pay their own postage fees, which often leads to online shopping." Zhao Ping also believes that 7 days no reason to return goods should not include food, medicine and cosmetics and other special commodities. < /p >
< p > April 2011, the Ministry of Commerce issued the "third party e-commerce transaction platform service specification", encouraging the online shopping platform to set up a "cooling off period" system, allowing consumers to have no reason to cancel the order during the "cooling off period". However, compared with the right to regret, the cooling off period of online shopping does not specify specific time, and it is a recommended specification, not mandatory. < /p >