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Clothing Salesmen Should Know How To Deal With Customer Objections.

2012/9/29 17:16:00 30

SalesCustomer DisagreementClothing

 

Sales are often encountered.

Customer objection

However, as long as we dare to face the objection, know how to deal with the objection and deal with the objection, we finally make the paction relatively smooth.

Therefore, learning to deal with customer disagreement skills, and then be able to sort by side by side, I think it should be the best result, of course, students also hope to be able to get more orders.

Based on my long-term research and conclusion, I would like to share it with you. I would like to draw lessons from you and help you deal with the objection and win the deal.


Handling customer objections to pave the way for pactions is the best condition we all want to see. Conversely, if handled poorly, it may cause customers' dissatisfaction and even make the paction even more distant from us.

So from this point of view, to understand the objection of customers, we first need to know why customers want to buy our clothes. The reason why customers do not buy our clothes naturally become objections from customers. If we understand this, it is easy to see how the customer objections came into being.


Then let's see why the customers buy our clothes.


Once this question has been put forward, many friends will naturally think that customers will buy because they have needs. In fact, it is not so simple for customers to buy us at last.

Generally speaking, when customers have needs, buying clothes is sooner or later, and we can only make sure that he wants to buy them. It is like decoration at home. It is definitely necessary to buy Lamps and lanterns, but it is not clear who buys them at last, so we say that demand can only be the first element for customers to buy our clothes.

The decoration to a certain degree, finally to the customers to buy the light, our brand to the value of customers, the value of the service to customers in the process of sales, the value of our people can bring to customers, and so on, if these can not meet the customers will not be sure to buy our clothes, so the satisfaction value becomes the second elements of the customer to buy our clothes.


Although the choice of good brand, good clothing, good service and right.

Sale

People feel very good, but for most consumers, we have to see whether the cost is appropriate. Above all, we find that the final decision of customers to buy our clothes is based on three factors: demand, satisfaction, value and cost. The three elements are progressively advancing, and it is the behavior of customers after considering all aspects.

Therefore, we can turn to think that in the process of customer purchase, if we do not do enough in these areas or customers do not know clearly, we will be able to generate dissatisfaction, suspicion, worry, and even complaints.


Analysis of the above customers purchase our three elements of clothing, the root cause of customer objection is also clear, we can conclude from a careful summary of customer objection.

clothing

There are several reasons for this: first, the clothing factor, which is the main factor to solve the customer demand and the satisfaction value; second, the service factor mainly solves the customer satisfaction value and the moderate cost factor; third, the brand factor mainly solves the customer satisfaction value factor; fourth, the personnel factor, mainly solves the customer satisfaction value factor; fifth, the price factor, mainly solves the customer cost moderate or the clothing price performance factor; sixth, the time factor, mainly solves the customer cost moderate question factor.

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