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How Can Clothing Sales Service Be Appropriate?

2010/8/27 16:48:00 76

As the saying goes, the customer is God. In the face of God, businesses need warm hospitality. But nowadays, more and more consumers are not able to resist the enthusiasm of businessmen.

Marketing

Has it been inappropriate, or has the businessman misunderstood the meaning of this sentiment?

Before the 80s and 90s of the last century, because of the influence of the old rationing system and public institutions, it was difficult for the Chinese people to have a commercial service. On the one hand, the salesmen felt that they were selling less or less, and their sales enthusiasm was not high. On the other hand, in the era of relatively scarce materials, consumers tended to spend more on consumer goods, and the whole consumption process never enjoyed anything.

Under such circumstances, the service attitude of domestic service industry practitioners is not good enough to become a long-standing practice.

Perhaps the sales way that has been criticized for a long time has been criticized for too long. Now that we are catching up with the enthusiasm for sales and service, people in ceremonies have begun to do their best. They have done their best to say nothing. In order to persuade customers to buy clothes, exaggerated and blind compliments appear frequently, I often encounter such a situation: every time I visit a clothing store, there will always be one.

clothing

The shopping guide followed, saying that they were helping to pick the right clothes. Every time they picked up a dress, the guide said it immediately.

clothes

It is very suitable for my figure. It must be very nice to wear. It is even more disagreeable that this persistent shopping guide has never been away from me for a moment since I entered the clothing store, and chattered away. She seemed to be in a good mood. She seemed to provoke a sticky slug. She looked at two clothes clothes hastily, and walked out of the front door of the clothing store.

What kind of services do customers need?

I understand that many consumers have the same views. They think that a sincere and friendly attitude is very important. With this attitude, customers will have a good mood to shop. For example, you can first ask, "what do I need to do for you?" if customers don't need it, then don't always follow their butts. But if customers have questions to ask, they must answer patiently and kindly. Even if customers do not have the intention to buy, sales service personnel should still smile.

On the contrary, every time a customer enters the door, the courteous shopping guide is always close to the body, which is still smiling. But if the customer does not buy the intention, the seller will show its displeasure, which is the pretense of sales.

The "degree" in service is a knowledge, too alienated by others, too close and equally boring.

To be frank with you, if the old service is not too cold, it will not be good for customers to complain, but too much courteous sales service can scare customers away.